FAQs
Any one over the ages of 18 who enjoys live shows and understands the importance of maintaining discretion whilst using our service can sign up. Our registration procedure is very simple and as soon as a suitable or relevant show becomes available, we will be in touch. Because tickets may become available at very short notice (in some cases, on the day of the event!), we recommend members are those who can regularly check their email, are happy with allocated seating and can get to the venue at short notice.
There is an annual membership of £5 to become a My Box Office member. Alternatively, we have also introduced a lifetime membership for £12.99. Once upgraded, for annual memberships you will receive an automated renewal email each year, 10 days before your membership expires.
Tickets we can offer our members are either complimentary* or highly discounted. *We only charge a nominal administration fee on the ticket which covers the day to day running of our service (which varies slightly depending on the show or event). Tickets generally become available on the day/week the event is running but can in some instances be earlier. We do always kindly encourage our guests to support venues that work with My Box Office by purchasing a drink from the bar prior to the show (and a show programme if applicable). You are welcome to also spread the word about the show on social media but you must not discuss MBO or the offer itself when doing so. Fro time to time we will also run special flash offers, that will be highly discounted tickets for a variety of live events.
For safety and security purposes, we would ask all members to make payment for tickets via our online booking system. You can pay via card or Paypal and also have the option to add funds to your MBO "Bank" to save time booking events in future. Please note card details will never be stored within My Box Office.
Because MyBox Office is a last minute discreet seat filling service, for some shows and events we have a large volume of tickets to offer our members, for others we have very limited allocations. As soon as we have something to offer that you selected an interest in upon registration, we will email you, but tickets are strictly offered on a FIRST COME, FIRST SERVED basis. When show offers are no longer live on our site, it means they have been fully allocated although you are welcome to email us to be added to our waiting list.
In many cases the venues, organisers and producers we work with will give us a certain number of tickets and will often use other services as well as My Box Office. Unfortunately, people do apply for tickets but don't always use them. To try and avoid this problem, it is essential that members of My Box Office only apply for tickets when you can definitely attend. If you apply for tickets but are then unable to go, you must get in touch as soon as possible (to icantgo@myboxoffice.biz) so we can release them to our other members.
When you register as a member of My Box Office, you can select your show or event preferences which ensures we only ever contact you when a show or event you have selected an interest in becomes available. We then send out E-mail and SMS Text "alerts" (if time permits) to suitable members when new or updated show offers become available. Upon registration, members can also select their contact preferences, which provide us with the best ways of getting in touch with you if there is any change to the booking (such as event cancellation or amended start time). Due to many of our offers being on the same day, all members of MBO must have an email address and we sometimes SMS text our members directly on their mobile numbers if provided (and time permits), so please ensure these are up to date.
Once you have been allocated tickets to the selected show or event you will be able to both read collection instructions in our website and you will also receive a confirmation email. We always request to members that you arrive around 30 minutes before show time (unless otherwise stated on your confirmation) and once at the venue box office you generally just need to quote you are on our MY BOX OFFICE GUESTLIST followed by your name in exchange for your tickets. In some scenarios you will be required to print a voucher, show photographic ID or state a specific name at the box office to collect the tickets. On some occasions you will also be sent e-tickets from the venue or be required to meet an MBO representative prior to the show. Please note, unless otherwise stated, we always request you do not take your confirmation email with you (this is to ensure discretion is maintained at all times once in the venue). Should you not receive your confirmation email and missed it on the website after booking, you can always email us (info@myboxoffice.biz) and we will re-send it to you.
Because the number of tickets we are offered may only be for a certain allocation, we may only be able to offer you a certain number of tickets (for instance, two tickets), dependant on demand. Once you become a regular attendee, you may beable to obtain more (subject to availability). Ticket limitation will be highlighted on the individual event booking page within our website.
As our service exists to help "fill the house" for specific performances at the last minute, it is very rare you will be told of your seating allocation prior to arrival at the theatre. On certain occasions you will be sent e-tickets which will have seating allocated, or you will be able to book your seats directly with the venue. Seating is almost always allocated by the venue or producer/event organiser (unless seating is unreserved), and we ask you must never discuss the seating once in the venue. If you wish to book specific seats for a show we recommend purchasing standard tickets from the venue box office and not via our service.
As a member of My Box Office, we always expect our guests to be extremely discreet about the offer and to behave and dress appropriate at the venues, being respectful to venue staff and other guests at all times. Most importantly, we want you to enjoy yourself and tell your friends about the show or event! You are there as a guest of the venue and producer/promoter and our wide variety of clients always appreciate any feedback from your experiences. Most importantly, you must never discuss MBO or our offers when at an event.
Whilst we always welcome feedback, from time to time a client may also request our members fill out a form or questionnaire for their use. Should this ever occur, you will be made aware once the show or event offer has been sent out. We also encourage guests to kindly support the venue and producers by purchasing a drink and/or show program (if applicable). Please do not bring your own food and drink when using our service and always ensure your mobile phone is turned off.
You won't always be asked for ID, but occasionally, venues need to check that tickets aren't being misused or to check the age of a guest to be admitted entry (as some of our clients are Over 18 venue). A driving license or passport will be fine.
You must email us as soon as possible at icantgo@myboxoffice.biz so that we can transfer your tickets to another member or let the venue know your non-attendance. As long as you let us know at least 5 hours before the show or event start time, we will issue you a full refund on the administration fee. This gives us (hopefully!) enough time to release the tickets to another member. If you let us know less than the required 5 hours, we do not issue a refund. It is imperative you email us if you are unable to attend.
Please ask them to sign up to My Box Office so that we can inform them of tickets when they become available and suitable to them. Please note you must be over 18 to join and you can only have one account per person.
If you have any further questions not answered here, please don't hesitate to get in touch.